Over the past few months, I am really seeing a whole new way of getting people's attention. I believe the following changes are happening right before our eyes. People are tired of sifting through content to find value People's attention spans are becoming shorter and shorter Bottom-line: People are placing a higher value on their time than they have in the … [Read more...]
Who Should Come First – Customers or Employees?
This topic is always debated. On certain days I may even swing more to one side of this debate than the other, but overall I would say employees come first. I will add one more item that may help this debate. Add the word, "Great. " Great Clients Come First Here, I would define great clients as those clients that buy our products or use our services on a regular basis. … [Read more...]
Creating Excitement
Creating Excitement is my new mantra. I think this is why I love my work so much. I am in the process of developing a whole new marketing campaign, and I cannot wait to release the details in the not too distant future. Through this process, the underlying theme of "creating excitement" is really what is driving me. I am excited about the potential for our clients. Through … [Read more...]
Going for it now!
Today, I am rolling up my sleeves and pushing the bar even harder and higher. There is a wealth of opportunity in front of me and I need to take the necessary steps to get there. Have you had similar thoughts before only to lose momentum and ultimately lose the will to really succeed? I think we've all experienced this type of pursuit before. Today, I feel a lot … [Read more...]
Delivering a Better Experience
What does better service look like and how do I get there quickly? People look at service from so many directions. Companies are trying all kinds of ways to get people's attention and to keep them coming back. Client service staff genuinely want to serve customers and often spend hours upon hours of working through client requests in the hope of bringing them back again and … [Read more...]
