Aren’t your help staff the face of your company? These people interact with your clients and consumers.
- They fulfill a very important role:
- They screen calls
- They help point people in the right direction
- They welcome people into your company.
- They are typically the first impression from a new client.
At Midwest Laboratories, help desk is a part of our lives everyday. We know we only get a few seconds to make a “welcoming presentation”
Let’s take it one step further.. (Online)
Have you ever thought of marketing your services from a help desk stand point?
Imagine if you came into your office and had 10 requests for help and information…This happens at our company.Each day people have the opportunity to call or post their question or inquiry. (This is our call to action, plain and simple!)We want the opportunity to answer your question or call. We may not have all the answers, but we want to show you that we are listening. Invite people to bring their questions to you. Ask questions yourself and start a discussion. Using a help-desk model as part of your marketing approach brings in results.
Yesterday, I received an inquiry from the Midwest Labs Blog site. I sent an answer back to the consumer and received the following message.
First of all, I am really impressed with how quickly you responded! No other lab that I’ve emailed today has been so prompt.
This is what it is all about! Serving people and being their number one help desk destination!
Are you operating your help desk to its potential? People are watching closely and getting back to people in a timely manner is critical.
Something to think about today!