Here is a great reminder of why we need to really listen to our co-workers. Sometimes the people on the front-line, or those closest to the clients often have great ideas that are not being listened to.
Check out this two-minute clip from a deleted scene of a recent Undercover Boss:
Feedback is always valuable and some of the best feedback can come from your own employees.
Here are some ways I have really reached out for more feedback.
- Ask for it and tell them its part of improving a particular process. People will share more if they know their opinions are being heard and are being incorporated into a decision-making process.
- Don’t always talk to your employees in crisis mode. Make sure you are talking and listening to them on normal work days.
- Don’t solve issues that affect clients by yourself. Usually, when these type of actions are made, something is overlooked or communication suffers. Get at least 2-3 people involved when your decision affects customers.