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Making Executive Decisions

 
 

TACKLING THE ISSUES THAT AFFECT OUR BUSINESSES

MAKING A DIFFERENCE EVERYDAY

Don’t Forget Your Internal Clients

June 3, 2013 by Brent Pohlman

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Here is a great reminder of why we need to really listen to our co-workers. Sometimes the people on the front-line, or those closest to the clients often have great ideas that are not being listened to.

Check out this two-minute clip from a deleted scene of a recent Undercover Boss:

Feedback is always valuable and some of the best feedback can come from your own employees.

Here are some ways I have really reached out for more feedback.

 

  1. Ask for it and tell them its part of improving a particular process. People will share more if they know their opinions are being heard and are being incorporated into a decision-making process.
  2. Don’t always talk to your employees in crisis mode. Make sure you are talking and listening to them on normal work days.
  3. Don’t solve issues that affect clients by yourself. Usually, when these type of actions are made, something is overlooked or communication suffers. Get at least 2-3 people involved when your decision affects customers.

 

Filed Under: Blog, content marketing, Marketing Tagged With: listen to customers, listen to your internal clients, marketing teams, undervcover boss clients

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