Everyday, our client services team answers the same questions day in and day out. It is a part of the job. Clients, likewise are looking for answers to questions in a quick, easy-to-understand manner.
Intuitive means ” based on or agreeing with what is known or understood without any proof or evidence” Meriam-Websters
It is something to strive for as a company. The companies that are good at becoming more intuitive are those that ultimately serve their clients the best. However, it isn’t quite that easy. Companies really need to work at becoming more intuitive. Here are some ways to become more intuitive as a company:
Make sure employees have a “good” knowledge of product and service information. Each day, employees should strive to learn more about the products and services they provide clients.
Develop a good FAQ list online and for personal reference. Make sure employees understand how to answer basic client service questions. This is especially true in the summer when employees take vacations and others cover for them. Sometimes, service falls off a bit.
Make sure you keep in contact with your employees through newsletters, social media, client contacts and letters. By staying close to the client, employees will always be able to make sure the company is meeting the clients’ needs.
Continue to develop ways to become a simpler company. Clients’ time is valuable. People want answers right away that are clear and easy to understand.
What other specific items would you add to this list?