Right now I am excited about our company’s direction. We had our annual meetings this month and it is refreshing to see people come together, sharing ideas, questioning current processes and looking into the future.
Now the work begins. This year, in particular, I am going to be watching closer how our team reacts to the information presented. I have identified some key areas I am going to be looking at that I have not looked at with past projects.
Connecting Pieces Together
Looking more at big picture connections. Where can I improve exponentially?
Example: Marketing only works if client service is effective. Client service works well if the staff has the proper knowledge of services to answer client questions.
Resolve Issues Too many issues are noted, prioritized and if they are not critical they are never addressed. Issues need to be addressed, even the issues that do not seem critical at the time.
Too many issues are noted, prioritized and if they are not critical they are never addressed. Issues need to be addressed, even the issues that do not seem critical at the time.
Example: Today, we are undergoing a number of IT issues that at the time did not seem very critical, but have since grown into enormous issues.
Example: The Amazon Effect. Amazon never really seemed to be an issue in the past, but now Amazon is disrupting things from free shipping to lower prices to shortened delivery times, (in some cases same day). Address Accountability with Respect to Projects
Address Accountability with Respect to Projects
Without accountability as part of the project, the project will be delayed and may fail because there isn’t anyone being held responsible for its performance.
Example: Some questions to address. Who is responsible? How can I get others involved in the process? What is the best approach to getting a project started/completed?
Moving Forward With Project Expectations
This year my expectations for results are at a much higher level because I saw people belonging to the process as opposed to just engaging in a process. When people belong to something special, something special is achieved.