What does better service look like and how do I get there quickly? People look at service from so many directions. Companies are trying all kinds of ways to get people's attention and to keep them coming back. Client service staff genuinely want to serve customers and often spend hours upon hours of working through client requests in the hope of bringing them back again and … [Read more...]
Taking Client Service To A Higher Level
Over the past two couple of years, it has come to my attention that people have really different views on the topic of serving clients. Here are some examples of what I am talking about: A client called and wanted the company client services representative to tell him where he should go to buy his wife flowers and if the representative could order the flowers for him. … [Read more...]
Speed and Multiplicity – Marketing Model
Mobile technology is penetrating our lives more and more each day. Change is constant and with change is the need for faster service, better quality product/service offerings and a better experience for your clients. My question for you is, "Are you trying to figure it all out first, before you start any projects?" Right now, I see this particular topic is driving my thoughts … [Read more...]
Serving Clients – The Right Approach
Client service is an over-used term. It means so many different things to people and some people believe they are serving clients to the fullest extent. If you work at a company and you answer the company phone and you cannot answer someone's quesiton and you send the customer to another employee's voicemail, is that really serving clients' needs? Some people would say … [Read more...]
